Ken's Neat Moving & Storage

Long-distance moving · Rochester, NY

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Long-distance moves

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About

Serving the Rochester, NY area, Ken's Neat Moving & Storage provides long-distance moving. Their services include residential, commercial, local, packing, storage, labor-only help — with specialty hot-tub moving. Ken's Neat Moving & Storage is a non-broker moving company.

Services

Residential
Commercial
Local
Long-distance
Packing
Storage
Climate-controlled storage
Labor-only

Specialty

Piano
Hot tub

Service area · Rochester, NY

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Last Updated: January 15, 2025

Introduction

This Privacy Policy explains how MoverGrid collects, uses, and protects your personal information when you use our cloud-based CRM software and directory for moving companies.

1. Information We Collect

Account Information: Name, email, password (encrypted), company name, phone number.

Payment Information: Payment details processed by Stripe (we don't store full card numbers).

Business Data: Customer info, moving jobs, quotes, appointments, signatures.

Technical Information: IP address, browser type, device type, session data.

2. How We Use Your Information

We use your information to: create and manage your account, process payments, enable core features, send transactional emails, provide support, improve the Service, fix bugs, comply with legal obligations, and prevent fraud.

3. How We Share Your Information

We do not sell your personal information.

Service Providers: Stripe (payments), Email Service (transactional emails), Google Maps API (address lookup), Cloud Hosting (secure storage).

Legal Requirements: We may disclose information if required by law or to protect our legal rights.

4. Your Business Data

You Own Your Data. All customer information, jobs, quotes, and business data you enter belongs to you. We only access it to provide support or fix issues. We don't use it for marketing or share it with third parties.

5. Data Retention & Export

You can export all your data anytime from Settings. After cancellation, we retain your data for 30 days, then permanently delete it.

Important: Export your data before canceling. Don't rely on the 30-day retention as a backup.

6. Data Security

We use encryption in transit (HTTPS/TLS), encrypted passwords, secure authentication, and access controls. No system is 100% secure — you're responsible for maintaining account security.

7. Your Privacy Rights

Access / Correction / Deletion / Data Portability: Contact [email protected] to exercise your rights.

8. California Residents (CCPA)

California residents have additional rights: Right to Know, Right to Delete, Right to Non-Discrimination. We do not sell personal information. Email [email protected] with "CCPA Request" to exercise rights.

9. Contact Us

Email: [email protected] · Support: [email protected] · Response time: 30 days

Last Updated: January 15, 2025

1. Acceptance of Terms

By accessing or using MoverGrid, you agree to these Terms of Service. If you don't agree, don't use the Service. You must be 18 years or older.

2. Service Description

MoverGrid provides a moving-company directory and cloud-based CRM software. We may modify, suspend, or discontinue any part of the Service at any time.

3. Account Responsibilities

You are responsible for: maintaining account security, all activity under your account, providing accurate information, and keeping your password secure.

4. Payments & Subscriptions

Free Trial: 30-day free trial. No payment method required. 3-day grace period after trial.

Subscription: $299/month after trial. Billed automatically monthly.

Cancellation: Cancel anytime via Settings or email [email protected]. Cancellation takes effect at end of billing period. You retain access until then. No refunds for remaining days.

Price Changes: We may change prices with 30 days notice.

Taxes: You're responsible for all applicable taxes.

5. Acceptable Use

You may not: violate laws, infringe intellectual property, transmit malicious code, attempt unauthorized access, reverse engineer the Service, resell or share your account, or use the Service to harm others. We may suspend or terminate your account for violations.

6. Your Data

You Own Your Data. All business data you enter belongs to you. You grant us permission to process it to provide the Service. After termination, we retain your data for 30 days, then may delete it.

7. Intellectual Property

We own the Service. You receive a limited, non-exclusive license to use it. You may not copy, modify, or create derivative works.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. We don't guarantee the Service will be uninterrupted, secure, or error-free.

9. Limitation of Liability

OUR TOTAL LIABILITY IS LIMITED TO FEES YOU PAID IN THE LAST 6 MONTHS OR $100, WHICHEVER IS GREATER. WE'RE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

10. Termination

By You: Cancel anytime as described in Section 4. By Us: We may terminate immediately for violations or with 30 days notice otherwise.

11. General

Governing Law: New York law governs these Terms. Disputes: Resolved in courts of Erie County, New York. Contact: [email protected]

I agree to the Privacy Policy and Directory Terms.

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Ken's Neat Moving & Storage

About

Services

Specialty

Service area · Rochester, NY

Introduction

1. Information We Collect

2. How We Use Your Information

3. How We Share Your Information

4. Your Business Data

5. Data Retention & Export

6. Data Security

7. Your Privacy Rights

8. California Residents (CCPA)

9. Contact Us

1. Acceptance of Terms

2. Service Description

3. Account Responsibilities

4. Payments & Subscriptions

5. Acceptable Use

6. Your Data

7. Intellectual Property

8. Disclaimers

9. Limitation of Liability

10. Termination

11. General

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Ken's Neat Moving & Storage

About

Services

Specialty

Service area · Rochester, NY

Introduction

1. Information We Collect

2. How We Use Your Information

3. How We Share Your Information

4. Your Business Data

5. Data Retention & Export

6. Data Security

7. Your Privacy Rights

8. California Residents (CCPA)

9. Contact Us

1. Acceptance of Terms

2. Service Description

3. Account Responsibilities

4. Payments & Subscriptions

5. Acceptable Use

6. Your Data

7. Intellectual Property

8. Disclaimers

9. Limitation of Liability

10. Termination

11. General

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