Effective Date: October 9, 2025
Last Updated: October 9, 2025
Introduction
Welcome to MoverGrid (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect your information when you use our website at https://movergrid.com and our moving company management software (the “Service”).
By using our Service, you agree to this Privacy Policy.
Contact Us: For privacy questions or concerns, email us at support@34.63.123.232
Information We Collect
Information You Provide
- Account Information: Name, email address, company name, phone number, and password
- Business Information: Company address, service areas, pricing, fleet details, and business preferences
- Customer Data: Information you enter about your customers (names, addresses, contact info, moving details, quotes). You are responsible for having the right to collect this data
- Payment Information: Billing details and credit card information (processed securely through our payment processor – we do not store complete card numbers)
- Communications: Messages you send us via email, chat, or support requests
Information Collected Automatically
- Usage Data: How you interact with our Service (features used, pages viewed, time on site)
- Device Information: Device type, operating system, browser type, and IP address
- Analytics: We use Independent Analytics to understand how users interact with our Service. This tool:
- Does NOT use cookies
- Does NOT collect personally identifiable information
- Stores all data on our servers (not shared with third parties)
- Anonymizes IP addresses
- Tracks aggregate usage patterns only
- Log Data: Server logs including timestamps and system activity
How We Use Your Information
We use your information to:
- Operate and maintain the Service (scheduling, quoting, CRM, lead tracking)
- Manage your account and provide customer support
- Send service notifications, updates, and security alerts
- Improve and develop new features
- Analyze usage patterns and performance
- Detect and prevent fraud and security issues
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information.
We may share information with:
- Service Providers: Third parties who help us operate (payment processing, hosting, email delivery). They are required to protect your data and only use it as we direct
- Legal Requirements: When required by law, court order, or to protect rights and safety
- Business Transfers: If MoverGrid is acquired or merged, your data may transfer as part of that transaction
- With Your Consent: When you explicitly approve sharing
We may share anonymized, aggregated data that cannot identify you.
Data Security
We take security seriously and implement access controls, encryption, and regular security testing to protect your information. However, no internet transmission is 100% secure.
Data Retention
We keep your information as long as needed to provide the Service and fulfill legal obligations. When you close your account, we delete or anonymize your data unless retention is required by law.
Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Delete your data
- Object to certain processing
- Export your data
To exercise these rights, contact us at support@34.63.123.232
Cookies
Our Service uses minimal cookies necessary for basic functionality. We do not use tracking cookies. Our analytics (Independent Analytics) operates without any cookies.
Third-Party Services
Our Service integrates with:
- Payment Processors: For secure payment handling
- Email Service: For transactional and communication emails
- Hosting Services: For data storage and service delivery
These providers have their own privacy policies.
Children’s Privacy
Our Service is not intended for anyone under 18. We do not knowingly collect information from minors.
Changes to This Policy
We may update this Privacy Policy. We’ll notify you of significant changes by email or a prominent notice on our Service. Your continued use after changes means you accept the updated policy.
Contact Information
For questions about this Privacy Policy or to exercise your privacy rights:
Email: support@34.63.123.232
Website: https://movergrid.com